Return & Refund Policy
- No return is acceptable .
- We accept return only for defective or damaged items.
- If the product is defective or damaged please return the product within 24hours .
- For a damaged product we will provide the refund .
Detailed Return and Refund Policy
1. General Policy
No Returns Accepted: We do not accept returns for any products unless they are received in a defective or damaged condition.
2. Eligibility for Return
Defective or Damaged Items: If you receive a product that is defective or damaged, you are eligible for a return.
Time Frame: You must initiate the return process within 24 hours of receiving the product.
Condition of Product: The product must be unused and in its original packaging, including all tags, labels, and accessories.
Proof of Damage: Please provide clear photographs or a video showing the defect or damage to facilitate the return process.
3. Return Process
To initiate a return for a defective or damaged product:
Contact Us: Reach out to our customer support team within 24 hours of delivery.
Provide Details: Share your order number, a description of the issue, and visual proof (photos or video) of the defect or damage.
Await Approval: Our team will review the information provided and, if the return is approved, will guide you through the next steps.
4. Refund Process
Refund Method: Approved refunds will be processed to the original payment method used during the purchase.
Processing Time: Once we receive and verify the returned product, the refund will be initiated within 6–7 working days.
5. Non-Returnable Items
Please note that we do not accept returns for:
Products that are not defective or damaged.
Items returned after the 24-hour window post-delivery.
Products that have been used, altered, or are not in their original packaging.
6. Shipping Costs for Returns
If the return is due to a defective or damaged product, we will bear the return shipping costs.
For all other cases, return shipping costs will be the responsibility of the customer.